Refund Policy

1. Digital goods

Our products are digital licence keys delivered instantly. Once a key has been revealed, delivered or activated it is considered used and is generally non-refundable, because it cannot be returned or reliably revoked.

Where your local consumer law grants a statutory right of withdrawal for digital content, you acknowledge at checkout that delivery begins immediately and that this right is therefore waived once the key is delivered. Nothing in this policy removes rights that cannot be waived under applicable law.

2. When we do refund

You were charged twice for the same order, or charged for an order that was never delivered.

The product is non-functional on a supported system, you have contacted support, and our team is unable to resolve it within a reasonable period.

The product was permanently discontinued during a subscription period you had already paid for. In that case we refund the unused portion on a pro-rata basis.

3. When we do not refund

Your game account was suspended or banned. This risk is disclosed before purchase and accepted by you in the Terms of Service.

Routine downtime while a product is updated after a game patch. Check the status page before purchasing.

You bought the wrong product, changed your mind, or your hardware does not meet the stated requirements.

You breached the Terms of Service, shared or resold your key, or attempted to tamper with our licensing system.

4. How to request one

Email [email protected] from the address on your account within 14 days of purchase, including your order reference and a description of the problem. Support may ask for logs or a short screen recording to reproduce the fault.

Approved refunds are returned to the original payment method. Card refunds typically settle within 5–10 business days. Cryptocurrency payments are refunded in the same coin at the value received; network fees and exchange-rate movement are not reimbursed.

5. Chargebacks

Please contact us before opening a chargeback. Filing one without contacting support first results in permanent termination of your account and all associated licences.